Refund policy

REFUND AND RETURN POLICIES:
At Lillydale Candle Co, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Lillydale Candle Co within 24 hours of delivery.
We do not offer exchanges or refunds for change of mind. While all care is taken to ensure all products will be received in good condition, if for any reason you received an incorrect order or faulty/damaged goods, we will happily refund on full price or promotionally priced product.

Please email the following information to lillydalecandleco@gmail.com within 24 hours of receiving delivery:
1. Full name
2. Order number
3. Description of the issue in writing
4. Photo of incorrect order or faulty/damaged goods

Please note we do not refund any shipping costs. Shipping costs for returns must be paid for by the customer. If you have placed an order using your PayPal account, you may be eligible for a refund on your return shipping. Please see PayPal's Return Shipping Policy for more information.