Shipping & Handling
STANDARD SHIPPING AUSTRALIA WIDE
PLEASE NOTE DUE TO A SIGNIFICANT INCREASE IN ONLINE BUYING POSTAL AND COURIER SERVICES ARE EXPERIENCING DELAYS. PLEASE BE PATIENT AS YOUR DELIVERY MAY TAKE A LITTLE LONGER THAN NORMAL TO ARRIVE.
Lillydale Candle Co offers $10 flat rate shipping or enjoy FREE SHIPPING on orders over $100. Orders will be sent via Courier Service with tracking.
Due to COVID-19 we will no longer be using Australia Post therefore PO Boxes and Parcel Lockers for delivery addresses will no longer be accepted. If a PO Box or Parcel Locker address is provided we will contact you for a physical delivery address.
As tracking is provided, we cannot accept responsibility for any missing parcels after confirmation of delivery status has been confirmed by the Courier Service.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense. Should you live in an apartment building or behind a closed gate estate please specify at checkout where and how the parcel can be delivered with authority to leave i.e. courier please buzz apartment number.
Orders are dispatched within 2-3 business days of payment confirmation. When your order is dispatched, you will receive an email advising on delivery method and expected time of arrival. Your order delivery may take up to 3 -10 days from dispatch to be received.
If you have not received your order within 10 days from dispatch. Please send an email to firstname.lastname@example.org and we will lodge an inquiry with the courier service to ensure delivery occurs as soon as possible.
Estimated delivery days:
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business for delivery to: SA, WA, NT, QLD, TAS
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver during weekends or public holidays.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
For information regarding contactless 'click and collect' and delivery, click here to read our COVID-19 update.