Shipping & Handling
Standard Shipping Australia Wide
Lillydale Candle Co offers flat rate shipping of $10.00 or enjoy FREE SHIPPING on orders over $100 Australia Wide. Orders will be sent via Australia Post or Courier Service. Normally a signature on receipt will be required, however due to COVID-19 all parcels will be delivered with authority to leave until further notice to limit contact to respect and protect your safety. It is your obligation to enter the correct shipping address details at the time of ordering. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense. Should you live in an apartment building or behind a closed gate estate please specify at checkout where and how the parcel can be delivered with authority to leave i.e. courier please buzz apartment number.
Orders are dispatched within 2-3 business days of payment confirmation. When your order is dispatched, you will receive an email advising on delivery method and expected time of arrival. Your order delivery may take up to 3 -10 days from dispatch to be received.
If you have not received your order within 10 days from dispatch. Please send an email to firstname.lastname@example.org and we will lodge an inquiry with the courier service to ensure delivery occurs as soon as possible.
Estimated delivery days:
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business for delivery to: SA, WA, NT, QLD, TAS
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver during weekends or public holidays.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Do I need to be home to accept delivery?
Due to COVID-19 all parcels will be delivered with authority to leave until further notice to limit contact to respect and protect your safety.
Can I pick up my order to save on shipping fees?
Due to COVID-19 we're currently offering contactless pick up from Lilydale. Contact us for the discount code and details.
Can you deliver my order to save on shipping fees?
Due to COVID-19 we're currently offering free contactless delivery to the following suburbs: Lilydale, Coldstream, ChirnsidePark, Mooroolbark, Montrose, MountEvelyn, Kilsyth, WandinNorth, Croydon and CroydonNorth. Enter any of these suburbs into the discount code at check out and if it matches your delivery address we’ll leave it on your door step within 24-48 hours.