Shipping & Handling Information
We pack each order with care and aim to use sustainable recyclable materials. Your order will arrive beautifully packaged in our ink stamped eco-friendly box and a pretty black ribbon bow, so pretty and classic that it makes the perfect gift to send to a loved one. To protect the candles in transit we support the candles with a sturdy parcel box, tissue paper and calico bag/box (depending on the range purchased). We take care in packing your order therefore we do not accept responsibility for any damage caused during transit however we would like any damages brought to our attention within 24 hours (with description of the damage and supporting photos) so that we may resolve this matter with the Courier. Depending on the severity of the damage, we may provide a replacement or refund at our discretion. We hope that you re-purpose the candle jars as food jars, storage containers etc. and recycle all eco-friendly packaging material.
Australia Standard Shipping
Lillydale Candle Co offers flat rate $10.00 postage and handling or FREE SHIPPING on orders over $100 Australia Wide. Orders will be sent via Australia Post or Courier Service. Normally a signature on receipt will be required, however due to COVID-19 all parcels will be delivered with authority to leave until further notice to limited contact to respect and protect your safety. It is your obligation to enter the correct delivery address details at the time of ordering. Lillydale Candle Co is unable to deliver to a P.O. Box or Parcel Locker. Should you enter the wrong address, we are not obligated to re-send the order to the correct address at our expense.
Orders are dispatched within 2-3 working days of payment confirmation. When your order is dispatched, you will receive an email advising on delivery method and expected time of arrival. Your order delivery may take up to 3 -10 days from dispatch to be received.
If you have not received your order within 10 days from dispatch. Please send an email to email@example.com and we will lodge an inquiry with the courier service to ensure delivery occurs as soon as possible.
Estimated delivery days:
2 - 4 business days for delivery to: NSW, VIC, ACT
4 - 7 business days for delivery to: SA, WA, NT, QLD, TAS
Timing of delivery is subject to payment authorisation and stock availability.
We do not dispatch or deliver during weekends or public holidays.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Do I need to be home to accept delivery?
We do not recommend parcels to be left at the door. Unfortunately, we cannot accept responsibility for any missing packages after confirmation of delivery status has been sent.
However, if you are willing to accept the risk you can add delivery notes in the Comments section at checkout. We recommend specifying a safe location where the parcel can left out of sight and undercover to protect from sunlight and rain. Please note that due to the natural nature of soy wax your order may not arrive in the best condition if left outside for extended periods of time in harsh weather conditions.
A calling card for all other orders will be left on premises if no one is home to accept delivery.
Do you ship internationally?
We’re still growing and while we are growing, we one day hope to be able to ship Worldwide from our online store. If you currently reside outside of Australia and keen to get your hands on our products please email for an International Shipping quote.
Can I pick up my order to save on shipping fees?
Depending on where you live or work we can arrange to personally deliver your order. Please send us an email to check and we will try and accommodate your request.